See What Our Customers Are Saying

Reviewed by Winifred P Carey for Katie Weldon - Branch Manager
Quick responses and thoroughness resulted in a smooth closing
Winifred P Carey Dec-12-2024
Reviewed by Benjamin Cormier for Katie Weldon - Branch Manager
Shane was super friendly, patient and dedicated. Considering I was completely unfamiliar with this orocess, he made it really simple and didn’t mind explaining everything to me. He was a pleasure to work with!
Benjamin Cormier Dec-12-2024
Reviewed by Caitlin Leigh Scott for Katie Weldon - Branch Manager
Shane was so knowledgeable and supportive through the whole process. He was always immensely responsive and gave us multiple options to make sure that we got the best option for us. When we ran into problems he was incredible helpful in coming up with solutions. His optimism and calm demeanor were incredibly helpful during parts of the process that were stressful. I will reach out to Shane for our mortgage needs in the future and would recommend him to all of my friends.
Caitlin Leigh Scott Dec-12-2024
Reviewed by Michael DeNault for Katie Weldon - Branch Manager
Shane and Stacey were GREAT when it came to communicating what was needed to move through the process, Shane was very knowledgeable about rates, current events, and when to lock in a rate, and with this being the second mortgage I’ve done with team Katie, the experience keeps getting better!
Michael DeNault Dec-12-2024
Reviewed by John Duquette for Katie Weldon - Branch Manager
Exceptional service and follow through
John Duquette Dec-12-2024
Reviewed by Omar R. for Katie Weldon - Branch Manager
In a business that can be all about making the numbers work, Team Katie has a special way of connecting with the people they work with; they take away the anxiety from the home buying process. Shane, Stacey, Samantha and Katie have been wonderful. They are professional, communicative, and reliable. Thank you for everything Team Katie!
Omar R. Dec-12-2024
Reviewed by Paige Austin for Katie Weldon - Branch Manager
I can’t say enough good things about Team Katie! I initially stumbled upon Katie when I was looking into MassHousing loans and I’m not sure I’ll ever be so lucky again. I have never had a better customer service experience than with Team Katie. As a first time homebuyer, I was incredibly nervous to go through this process, but Team Katie made everything easy and painless! I felt supported through each step and the team was lightning fast to reply when I had a question or there was an update. Team Katie alerted me of the new MassDreams program and were able to help me get a sizeable grant that I never would have known I could qualify for. A special thank you to Jana and Stacey for getting me through the process! I will be recommending Team Katie to anyone I can! Thank you to Katie and the entire team!!!
Paige Austin Dec-12-2024
Reviewed by Kendel Hall for Katie Weldon - Branch Manager
My husband and I recently purchased our first home and we used Team Katie via Total Mortgage as our lender. I cannot say enough great things about Katie and her team. I mostly worked with Samantha Sirmaian and she was wonderful. She was always responsive via email and text. She always got back to me quickly and answered every question I had. Everyone on Katie’s team is great. I would highly recommend Team Katie to anyone looking for a lender!
Kendel Hall Dec-12-2024
Reviewed by Omar Abdou Rahmaan for Katie Weldon - Branch Manager
In a business that can be all about making the numbers work, Team Katie has a special way of connecting with the people they work with; they take away the anxiety from the home buying process. Shane, Stacey, Samantha and Katie have been wonderful. They are professional, communicative, and reliable. Thank you for everything Team Katie!
Omar Abdou Rahmaan Dec-12-2024
Reviewed by Guillermo Santiago Jr. for Katie Weldon - Branch Manager
Every person we interacted with were very professional, very friendly and went over and beyond to meet our expectations. I wanted to personally thank EACH and EVERY ONE that was involved in making our experience wonderful and less stressful. You all had every answer to our questions before we can even asked them. WE ARE SO GREATFUL TO HAVE HAD YOU ALL FROM Tommy to the end hall with Israel at closing. We were definitely blessed. Again Thank You. Love, Guillermo & Marlin Santiago
Guillermo Santiago Jr. Dec-12-2024
Reviewed by Megan CD for Katie Weldon - Branch Manager
Katie made herself available to me at 8 pm for a phone call tonight my offer was excepted on the home I was purchasing. I had never worked with Katie before, so this was not a favor or some thing she was doing for a friend. Her responsiveness and quick willingness to help was what made me want to work with her. She came up with a creative and smart way to fix a problem I was running into with financing my offer. Her knowledge and availability were top tier. I would recommend using Katie 10 out of 10 times. I worked closely with Shane and Stacey on team Katie and they were so available to me and also patient with the amount of documents needed for my loan. They all were able to work professionally with a non-traditional situation and I am forever grateful for their help.
Megan CD Dec-12-2024
Reviewed by Michael Lynch for Katie Weldon - Branch Manager
Very responsive and answered questions quickly
Michael Lynch Dec-12-2024
Reviewed by Sharon Agnir for Katie Weldon - Branch Manager
I felt that everyone was friendly and helpful. Quick to respond to my questions. And I liked that there was continued communication during the entire process.
Sharon Agnir Dec-12-2024
Reviewed by Michelle81C for Katie Weldon - Branch Manager
Team Katie is the absolute best! We would highly recommend them to anyone. As a first time homebuyer and a super stressful time, these guys made this experience so much smoother then I ever expected!! We would 1000% use Team Katie over and over again!!
Michelle81C Dec-12-2024
Reviewed by Keevens Nepius for Katie Weldon - Branch Manager
It was a pleasure to collaborate with Katie and Team. They have the necessary experience and professionalism to assist me in purchasing a home. Thank you so much.
Keevens Nepius Dec-12-2024