Ellis went above and beyond. He kept us in check throughout the process. We couldn’t have asked for better customer service. He was always accessible and responsive. His professionalism was a cut above the rest, and he made sure we were always in compliance.
Tiffany BryantSep-18-2021
Reviewed by Kailea Zelinka for Matt Miller
Matt, Hannah, and the whole team were amazing. Doing a home purchase from states away was so stressful and they walked us through it & were there every step of the way.
Kailea ZelinkaSep-18-2021
Reviewed by Paul Marositz for Scott Cummings
Scott was knowledgeable and extremely responsive. He made the process clear, easy and he was accommodating.
Paul MarositzSep-18-2021
Reviewed by Tisbany Pinto for Gary Tanner
He was very knowledgeable and helpful.
Tisbany PintoSep-18-2021
Reviewed by Frances L Roe for Faith Adams
Faith was great to work with. She took her time whenever we needed information, she jusxt seemed to be on top of our refi.
We loved working with her and will tell anyone what a great experience
we had.
Frances L RoeSep-18-2021
Reviewed by Dianne Depasquale for Taylor Plesh
Very attentive and informative. Made this process so easy!
Dianne DepasqualeSep-18-2021
Reviewed by Dennis Heyer for Aaron Tedrow
Customer service
Dennis HeyerSep-18-2021
Reviewed by Pamela Pals for Brian Lykins
Mary was the best.
Pamela PalsSep-18-2021
Reviewed by Matthew Ray Jarrell for Jeff Rogers
Jeff has always been very helpful with the whole process and helping us understand step by step how it was going
Matthew Ray JarrellSep-18-2021
Reviewed by Michael Don D for Mona Edick
Got it done.....hardest part was finding my paperwork....but thats on me lol
Michael Don DSep-18-2021
Reviewed by Joseph Schussler for Craig Sanders
Communication before and after each milestone event. Help when we encountered a problem. All staff were upbeat and encouraging and anxious to help us get through the refinance as quickly and problem free as possible. I would definitely recommend Craig Sanders and his staff to anyone!
Joseph SchusslerSep-18-2021
Reviewed by Christopher Moffett for John Kane
John was very helpful and explained everything in perfect detail. I have already recommended my friends reach out to John for their mortgage and refi needs!
Christopher MoffettSep-18-2021
Reviewed by Wendy Schussler for Craig Sanders
I appreciated the quick replies to questions and the patience of everyone. Craig and Jennifer were great at keeping us informed of the progress of the refinance. Thank you.
Wendy SchusslerSep-18-2021
Reviewed by Melanie Warringt for Karalee Coughlin
She always answers her phone! My buyer loved working with her, she always has the clients best interest at heart. Closed the loan in 3 weeks, unbelievable! I refer all my clients to her.
Melanie WarringtSep-18-2021
Reviewed by Jennifer S Rusbarsky for Matt Ogden
There was one person, Kingsley, in the process who was not very personable. It was very hard to understand him on the phone and he could not understand us either. He would call at times we found inappropriate; in the middle of the work day, past 8PM at night, etc. If we asked a question he seemed to get irritated and just brush past it. We understand everyone has a job to do, but he would be very aggressive to have us complete something within hours of him sending; we try to respond within 24 hours, but if we didn’t do his requirement within an hour sometimes he would call both of our cell phones and send additional emails. It became very stressful.