Great communication and all my questions got answered right away. Great customer service!!
Anne BSep-02-2021
Reviewed by Jenny Highlander for Valorie Cason
Valorie is great to work with. The appraisal was delayed but it was more on the appraiser's end. Valorie did what she could to get it resolved quiclky.
Jenny HighlanderSep-02-2021
Reviewed by Becca H Baker for Brian Lykins
Communication was timely, and I appreciated the updates a long the way. Makes a listing agents job much more pleasant.
Becca H BakerSep-02-2021
Reviewed by Adam J Lane for Meg Ryan
Meg was great to work with. Very helpful working through the decision process of what type of refinance made sense for us and getting everything settled quickly.
Adam J LaneSep-02-2021
Reviewed by Brenda L Hughes for Kristin Graham
Kristin and her team were respectful, gracious, patient and informative. All questions were answered promptly. I never felt alone through this complicated process.
Also, very importantly, through personal experience, Kristin and her team are trustworthy - offering great rates and clear direction every step of the way.
I am so very thankful to Kristin and her team.
A million thanks to all!
Brenda L HughesSep-02-2021
Reviewed by Timothy Miller for Steven Willcox
Steven was very attentive and helpful during our loan. He went out of his way to make sure we knew what was happening and why.
Timothy MillerSep-02-2021
Reviewed by Oluseun Oladunni for Kenny Allen
Very calm and understanding
Oluseun OladunniSep-02-2021
Reviewed by Christian M Sedgwick for Michael Livezey
We could not of bought our home without Michael's help! He answered EVERY question and responded immediately any time day or night when I asked him questions. He was amazingly wonderful and patient though our entire 8 month process of finding and closing on our home. We cannot thank him enough.
Christian M SedgwickSep-02-2021
Reviewed by Bryan Kramer for Ali Menke
Ali and Tony and everyone we dealt with are always professional and clearly dedicated to their customers. Any questions or issues we had were handled efficiently, and the entire process was made easy with their direction.
Bryan KramerSep-02-2021
Reviewed by Jennifer Bush for Jeff Rogers
Jeff is very responsive and on point.
Jennifer BushSep-02-2021
Reviewed by Susan Emmons for Tyler Cartmel
Tyler kept me well informed and he stayed in contact with us through the whole process
Susan EmmonsSep-02-2021
Reviewed by garybetsy1949 for Robin Miller
Robin made house buying and getting a loan very easy, she's the best I've ever dealt with always available and always has an answer thank you very much Robin for all your help
garybetsy1949 Sep-02-2021
Reviewed by Katelyn Elizabeth Creech for Brian Lykins
There was some miscommunication in the beginning with the loan officers about how much I was approved for vs purchase price. As well as miscommunication about all of the ins and outs of what's included in the loan. For example, I was told in order to not pay the mortgage insurance, I'd have to have 20% down, which is true. However, they told me the mortgage insurance would drop off my loan after I paid 20% down total over about 5 years, and this was not true. The insurance is for the life of my loan unless I refinance. There was other miscommunications like this in the beginning, but after this everything went really smoothly and easily and Brian helped bundle my closing costs into the loan. Overall the experience was very good, just a few annoying hiccups in the beginning.
Katelyn Elizabeth CreechSep-02-2021
Reviewed by Keith Wickham for Jeff Coon
Everyone in the office was willing to help with anything necessary. Also everyone responded immediately to all my calls and emails
Keith WickhamSep-02-2021
Reviewed by Jesus Perez for Craig Cusick
Craig Always goes above and beyond to provide us explanations and information on loan for purchasing and gives us great tips and advice, I will continue to do business with Craig as I know my family is in great hands.