The origination process was fantastic with Mike he answered our calls and all of our questions. Had an initial contact with us and made us comfortable with using him. However the processing underwriting phase was less than pleasant. Emails that went unanswered for days or not at all. Understandable of all the document request however they seemed last minute and rushed by underwriting which was overwhelming at times and stressful. The final days there were issues that Atleast we felt should’ve been resolved well before the days before closing. IE a survey error. The survey was received well before the week of closing and the issue with it wasn’t noticed until days before hand. Overall the process is truly stressful and there could be processes or checklist in place to prepare the buyer slightly better. I get the service and approval process was great just was not a fan of how the underwriting went.
Michael CJun-24-2022
Reviewed by Sandra J for Eric Hutton
Eric made the entire re-finance process less stressful and understandable. He answered all my questions, answered all my phone calls and emails when I reached out to him to ease my concerns.
It was a pleasure working with Eric.
Sandra JJun-24-2022
Reviewed by Nicholas Alexander H for Matt Miller
Matt was simply excellent. Great communication. Great analysis. Great customer attention.
Nicholas Alexander HJun-24-2022
Reviewed by Christopher M G for Rudy Benitez
Very smooth and effortless, will definitely use again.
Christopher M GJun-24-2022
Reviewed by Larna M G for Rudy Benitez
Very efficient and professional!
Larna M GJun-24-2022
Reviewed by Toshya G for Nick Christy
Title was not easy on this one. Communication was sparse. Rushing to gather needed items at end of a long transaction.
Toshya GJun-24-2022
Reviewed by Victor Brown J for Chris Chiarella
Chris works diligently to get the job done and has great communication skills.Knowledgeable and very personable. Always available or gets back to you on timely basis. Highly recommend.
Victor Brown JJun-24-2022
Reviewed by Megan Helene D for Crystal Padgett
Joyce and Gina were always kind, helpful, prompt and patient. I never felt as though I had a stupid question. I always felt encouraged and like I was in good hands. They explained things well and were always happily available. Thank you to Joyce in particular who always went above and beyond for me, beyond what was ever expected. Your mortgage company was my favorite group to work with in the whole buying process, and as a first time home buyer, I couldn’t be more grateful. Thank you!
Megan Helene DJun-24-2022
Reviewed by Denise W for Mark Townsend
Mark is always available and takes the time to ensure my clients understand the process and what every penny counts for! Exceptional customer service!
Denise WJun-24-2022
Reviewed by Dawn S for Andy Craig
Everything
Dawn SJun-24-2022
Reviewed by Lisa Mitchell R for Ellis Liverman
Ellis was very professional, knowledgeable, prompt and readily available for questions.
Lisa Mitchell RJun-24-2022
Reviewed by Amanda F for Nick Christy
Title company you used isn’t local.. the notary that came couldn’t explain documents and basically just said sign here”…. She easn’t professional for a real estate closing.
Amanda FJun-24-2022
Reviewed by Victor Burton P for Ellis Liverman
Great communication. Worked with us find solutions
Victor Burton PJun-24-2022
Reviewed by Berta G for Kent Ege
From the first conversation to post closing, Kent has been an amazing teammate in this house hunting journey. As a first time homeowner, there were many things I didn’t know but he took the time to educate me and my partner and ensured that after everything conversation, we understood the “why.” He and his team went above and beyond Our expectations. He is thorough in all every aspect of the process - communication, information sharing, and knowledgeable. Kent always returned my emails, texts, etc., that same day no matter how late because it was important for him to ensure he provided the information requested. Kent and his team are truly a dream team. We are forever grateful to him. Thank you!